UNIEKART Cash Return

CANCELLATION & REFUND POLICY
 
We at UNIEKART follow a 7 Day return policy for non-discounted and discounted products shopped from our website – uniekart.com. We want you to be fully satisfied with every item you purchase from UNIEKART. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 7 Day after purchase if the following conditions are met:
• All UNIEKART items should be returned in an unmarked, unused condition with the original packaging and original sales receipt. 
• Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
• If your order has already been shipped, we invite you to wait until it arrives and then you can cancel your order at by contacting our orders team to request its return by dropping an email to support@uniekart.com with your order details.
For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you.
• After inspection we will confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 7 working days after we receive the shipment. Upon confirmation, as per the Return Policy, we will issue a store credit or a bank refund (whichever selected by the customer) for that particular amount (excluding shipping & COD charges if applied). The mode of refund cannot be changed once you’ve submitted the request with us.
 
CANCELLATIONS
 
Raise a return request within 7 days of item delivery
 
REFUNDS
 
Customer can initiate the refund request to us within 7 days, and once the refund is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days. once the returned product is received by UNIEKART. Your order amount will be refunded to you by your preferred refund method i.e. refund via the payment method you used or store credit note.

Easy Return Policy

Not satisfied with the item quality, size or delivery?

Raise a return request within 7 days of item delivery

1. Raise Return Request

2. Prepare Package

3. Ship the Package Free

4. We receive the courier

5.100% Refund or Replacement

6. Not satisfied with the item received?

Return / Replacement Criteria

 

Issue

Items which can be returned*

Item is physically damaged/defective

Varies from the description

Wrong item delivered

Wrong colour

Wrong style

Wrong size

Wrong quantity

Missing parts/accessories

All Items except:

Two-wheelers, Four-wheelers and Commercial Vehicles

Dissatisfied with the item

All Items except:

Electronics

Gift Voucher

Perfumes & fragrances

Binoculars & Telescope

Camera Lenses & Accessories

Precious jewellery

Food

Consumables

Pet food

Two-wheelers, Four-wheelers and Commercial Vehicles

Car care & fresheners

Cartridges & Toners

Customized items

Digital Entertainment

Inner wear & sleepwear

Handkerchiefs

Furniture

Gaming

Socks

Kitchen Appliances

Laptop Bags & Sleeves

Movies & Music

Musical Instruments

Office Equipments

Online Education

Socks

Tyres & Alloys

Electronic smart watches

Books

Beauty & personal Care

Household essentials

Health, wellness & medicine

Baby Care

Nutrition & supplements

 

*Terms & conditions

 

Electronic items: Upon receipt of your return request, we will arrange for a quality check to examine the complaint of the product being faulty/defective. Upon successful validation of the complaint we will process your request for return/replacement with regard to the faulty/defective electronic item(s). The returns/replacements will be accepted for only those items which are found to be faulty/defective.  

For certain types of defects reported, we may require a document from the brand/OEM's service centre confirming that the delivered item was defective. 

Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these. Items with locks/passwords should be returned unlocked/disabled. 

Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.

Replacements will depend on the availability of the item.

Refund or replacement will be initiated once we receive your item and pass it through the necessary quality checks.

Automobile Products (two-wheelers, four-wheelers and Commercial Vehicles) cannot be cancelled or returned.

Universal Enterprises / Uniekart Gift Vouchers are not returnable or refundable for cash.

The following items are non-refundable and non-replaceable: Mobiles Insurance & Warranty, Vitamins & Minerals, Proteins & Sports Nutrition, Books, Paints, Cement, Ayurveda & Organic Products, Family Nutrition, Pharmacy Products, Health & Safety Utilities, Hospital & Medical Equipment, Alternative Health Therapies, E-Cigarette & E-Shisha, Sexual Wellness, Respiratory Care, Supports & Rehabilitation, Beauty & Personal Care, World Food/Indian Food, Household Essentials, Fragrances, Precious Jewellery, Lingerie Accessories, Software, Gaming Title, DTH Services, Gift cards, Janitor Supplies, Oil & Additives, Car Care & Fresheners, Pet Supplies, Gift Sets, Perfume, Deodorants, Innerwear, Socks, Educational Devices, Extended Warranty & Insurance, Diapers, Gaming Consoles, Cartridges & Toners, Memory Cards, Graphic card, Processor, RAM, Motherboard. 

Items sold as sets/combos cannot be exchanged or returned individually.

The following items are only eligible for Replacement: Mobile Phones, Tablets, Wearables and Smartwatches, Power banks, Camera Lenses, Camcorders, Digital Cameras, DSLRs, Laptop Batteries, Internal Hard drives, Computer Components, Cartridges and Toners, External Hard Disks, Movies, Music, TV Shows, Extended Warranty, Projectors, Tyres & Alloys, Bean Bags, Shelves, Home Security, Headphones & Earphones, Iron, Personal Care Appliances, Printers & Scanners, Air Conditioner, Air Conditioners Portable AC, Air Conditioners Split AC, Air Conditioners Window AC, Air Conditioners Tower AC, Air Conditioners Cassette AC, Air Conditioners Cube AC, Binoculars & Telescopes, Laptops, Monitors, Televisions, Home Theatre Systems, Air Coolers, Refrigerator, Washing Machines & Dryers, Outdoor Utility Appliances, Bicycles & Accessories, Sanitaryware, Note Counters & Paper Shredders, Labeling & Stamping Machine, Laminators & Binders, POS Equipment, Refrigerator, Washing Machines & Dryers, Microwave Ovens & OTGs, Vacuum Cleaners, Gaming Consoles, Air Purifiers & Humidifiers, Memory Cards, Inverters & Stabilizers, Geysers & Heating appliances, Fans, Data Cards, Desktops, Keyboard, Routers & Modems, Webcams, Gaming Accessories, Computer Speakers, Headsets with Mic, MP3 & Media Players, Portable Audio Players, Speakers, Stereo Components, Video Players, Chimneys & Hoods, Gas Stoves & Hobs, Weight Management, Weighing Scales & Daily Needs, Massager & Pain Relief, BP & Heart Rate Monitors, Health Monitors & Devices, Contact Lenses, Roti maker & Snack maker.

Mobile phones should be returned in their original brand package with all accessories intact and CDs/DVDs, precious jewellery which should be returned in tamper-proof packaging only.

Refurbished and unboxed items can only be returned and not replaced.

If your item is eligible for a return or replacement, you may enjoy an extended 14 day return / replacement period as per the category rules.

Note:

In case the replacement item is out of stock, we will refund your amount.

Items with locks/passwords should be returned unlocked/disabled.

 

100% Payment Protection

 

Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases. Read more about Trust pay

 

Refund Modes

We will initiate refund to the following modes once your item is received by us or the seller:

 

Payment mode

Refund mode options

Credit card/ Debit card/ Prepaid Payment Instrument

Credit card/ Debit card/ Prepaid Payment Instrument

Bank Account through net banking

Bank account through net banking

Cash on Delivery*

NEFT to Bank account

Gift card/ Gift voucher

Gift card/ Gift voucher

Important

• We may request for information/documents to verify your credentials before initiating the refund. 

• If the payment mode has expired or is no longer valid, we will refund you one of the modes mentioned above.

EASY RETURNS - NO QUESTIONS ASKED POLICY – UNIVERSAL ENTERPRISES / UNIEKART

Universal Enterprises / Uniekart Return Policy - 7 Days Easy Return Policy. If not satisfied with the item quality, size or delivery? Raise a return request within 7 days of item delivery.