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WHAT DOES TRUST PAY STAND FOR?
Trust Pay Policy ensures assured seller refund / replacement to you on specific products when you return / seek replacement (within 7 calendar days from delivery). You shall also be eligible for refund upon successful cancellation of the product prior to delivery.
The products will be eligible for return / refund / replacement if specifically provided for in the Product detail Page.
RULES FOR ACCEPTING SHIPMENTS
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
The products for which installation is provided for, (Eg. television, washing machine, air-conditioner etc.) should not be opened by yourself, nor its packaging be opened or tampered with. Authorised personnel shall help in unboxing and installation of the product. In case, you choose to unbox the product or try installing the same, you shall do it at your own risk.
RULES FOR RETURN & REPLACEMENT
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should not be removed and clearly visible.
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, warranty/guarantee cards and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Product's original packaging/ brand box should be undamaged.
MODE OF PAYMENT FOR REFUND
We will initiate refund to the following modes:
Refund mode options
Credit card/ Debit card/ Prepaid Payment Instrument eg. Wallets
IMPS/Bank Account through net banking
IMPS/Bank account through net banking
Cash on Delivery*
NEFT to Bank account
Gift card/ Gift voucher
REPEATED RETURN REQUESTS
You shall not be entitled to receive the product or refund or replacement of the same if we find that any transaction(s) by you have misused the Website/App to perform any action that is considered to be illegal, fraudulent, unlawful whether under any current legislation or not. Uniek Ventures / Uniekart reserves the right to hold on to and forfeit such amounts received from you or to be received from you at a later date, or claim such amount from you against any taxes, duties, penalties, interest, losses, damages, liabilities, costs, expenses, claims, orders, judgments and consequences arising from investigation or enquiry by government or internal to Uniek Ventures / Uniekart.
You have to compulsory take the videos with date and time of the product received and also at the time of unpacking the products, as a safety procedure while claiming for disputed products. Which should be forwarded to Uniek Ventures / Uniekart at the time of customer complaint for verification. Uniek Ventures / Uniekart reserves the right to hold sole decision once checked and verified by support team.
Not happy with your purchase?
Raise a complaint by sending mail to email@example.com or contact us
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