UNIEKART FAQ for Customer

Login to see your order details, track order, cancel order return / replace order etc.

FAQs

How can I check my order status?

You can check the status of your order by clicking "Track Order".

How can I cancel my order?

Go to My Orders and tap on order you wish to cancel. Click on CANCEL button.
Cancellation is not allowed if the order has been shipped.

How can I return/replace an item?

Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.

You can return/replace an item within 7 days of delivery. read our Easy Return policy.

When can I expect refund for my returned item?

Once we receive the original item, our seller will quality check and initiate refund.

- For prepaid orders, it will be initiated to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.
 - For cash on delivery orders, it will be credited to your bank account through a NEFT transfer.
  We will also keep you updated on email and SMS.

What are the different modes of payment available?

You can use any one of the following payment methods:

  • Credit card
  • Credit card EMI of leading banks
  • Debit card
  • Net Banking
  • UPI
  • Cash on Delivery (coming soon)
  • E-Gift cards (coming soon)
  • Wallets (coming soon)

I don't remember my password. Help!

Don't worry! You can always login using your registered email ID or mobile number. 

Follow these steps to login:

  • Enter your registered email ID or mobile number as your username at the login page
  • Click on the 'Login Without Password' button
  • Enter the OTP received on your email ID/Mobile number.

What are digital products?

These are goods and services that are delivered digitally. They include E-Gift Cards, digital movies and music, software, E-Books, online education and extended warranty, among others.

How to raise query/complaint?

It's really simple, follow these steps -
Step 1- Go to 'My orders'
Step 2 - Open the relevant suborder
Step 3-  Click on 'Need Help' Or 'Report problem with order'.
Step 4 - Select your issue from the dropdown & submit it

And our team will get back to you through Email or SMS or call

I have received a call/SMS/email asking for money

Beware: We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app
Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Universal Enterprises / Uniekart.

I want to sell my items on Uniekart. Who do I get in touch with?

Go to our website/app and click on 'Sell on Uniekart'. Fill in your details and we'll get in touch with you.